Privacy Policy

Last Updated: January 15, 2025

Information We Collect

At olentavira, we collect information that helps us provide better financial statement analysis education and services. This includes personal details you provide when enrolling in our programs, technical information from your device when using our platform, and educational progress data to personalise your learning experience.

Personal Information

Name, email address, phone number, and professional background details you provide during registration.

Technical Data

IP address, browser type, device information, and usage patterns on our educational platform.

Educational Progress

Course completion rates, assessment scores, and learning preferences to enhance your experience.

We only collect information that's necessary for providing our educational services or required by Australian privacy legislation. You can choose not to provide certain optional information, though this might limit some personalised features of our programs.

How We Use Your Information

Your information serves specific purposes in delivering quality financial education. We use personal details to create your learning account, process enrolments, and communicate important program updates. Technical data helps us maintain platform security and improve user experience across different devices and browsers.

Educational progress information allows us to tailor content recommendations, track your achievements, and provide meaningful feedback on your development in financial statement analysis. We also use aggregated, anonymous data to improve our course content and teaching methods.

We never sell your personal information to third parties or use it for purposes unrelated to our educational mission. All data processing follows Australian Privacy Principles and occurs within secure, controlled environments.

Data Security Measures

Protecting your information is fundamental to our operations. We employ multiple layers of security including encrypted data transmission, secure server environments, and restricted access protocols for our staff.

SSL Encryption
Secure Servers
Access Controls
Regular Audits
Backup Systems
Staff Training

Our systems are regularly updated and monitored for potential vulnerabilities. We conduct periodic security assessments and maintain incident response procedures. While no system can guarantee complete security, we take every reasonable precaution to safeguard your data.

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within the timeframes required by Australian law, typically within 72 hours of becoming aware of the incident.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.

  • Access: You can request a copy of all personal information we hold about you, including how it's been used and shared.
  • Correction: If any information we hold is inaccurate or incomplete, you can request corrections at any time.
  • Deletion: You may request deletion of your personal information, subject to certain legal and operational requirements.
  • Portability: You can request your data in a commonly used format for transfer to another service provider.
  • Objection: You can object to certain types of data processing, particularly for marketing purposes.
  • Restriction: You may request we limit how we process your information while resolving disputes or concerns.

To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before proceeding.

Data Retention and Deletion

We retain your information only as long as necessary for educational purposes and legal compliance. Different types of data have different retention periods based on their purpose and regulatory requirements.

During Active Enrolment
All personal and educational data is maintained to support your learning experience and track progress.
2 Years Post-Completion
Educational records and certificates are retained to verify qualifications and provide ongoing support.
7 Years for Financial Records
Payment and enrolment records are kept for tax and auditing purposes as required by Australian law.
Permanent Deletion
After retention periods expire, data is securely deleted from all systems including backups.

You can request earlier deletion of your information by contacting us directly. We'll honour such requests unless we have legitimate legal or business reasons for retention, which we'll explain clearly.

Third-Party Services and Sharing

We work with carefully selected service providers to deliver our educational programs effectively. These include learning management system providers, payment processors, and communication platforms. All third parties are bound by strict confidentiality agreements and must comply with Australian privacy standards.

We never share your personal information for marketing purposes or sell it to data brokers. Information is only shared when necessary for educational delivery, legal compliance, or with your explicit consent. This includes sharing progress information with employers who sponsor your education, but only with your written permission.

Some of our service providers may be located overseas, particularly for cloud storage and technical infrastructure. We ensure these providers offer equivalent privacy protections to Australian standards and have appropriate data transfer agreements in place.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and understand how our platform is used. Essential cookies are necessary for basic operations like maintaining your login session and saving your preferences.

We also use analytics cookies to understand which course content is most helpful and where students might need additional support. This information helps us continuously improve our educational offerings. You can control non-essential cookies through your browser settings or our cookie preference centre.

We don't use advertising cookies or share tracking data with advertising networks. Our focus is purely on educational improvement and platform functionality.

Contact Our Privacy Team

If you have questions about this privacy policy or want to exercise your privacy rights, our team is here to help. We're committed to addressing your concerns promptly and thoroughly.

Email
help@olentavira.com
Phone
+61286065313
Address
1704 Forest Rd, Orange NSW 2800, Australia

We typically respond to privacy inquiries within 5 business days and aim to resolve all requests within 30 days as required by Australian privacy law.